Satisfaction Guaranteed

Your success is our 1st priority.

Since 1995 Funding Window has been dreaming big!

We want our members to be amazed by the accessibility of capital that Funding Window provides to our members. The money needed to start, run or expand any business or buy any piece of real estate is here for you and readily available.

We are excited by the countless innovations that FundingWindow.com presents to its members. We seek to have all of our members satisfied with our service and reliability through each interaction with FundingWindow.com.

Our goal is to provide our members with a consistently superior experience—whether at sign-up, during the normal course of business or during any service adjustment. The Service Guarantee lets you know what you can and should expect from FundingWindow.com—and what we’re doing to hold ourselves accountable every day.

The Funding Window Service Guarantee

  1. No contracts ever!

    If you’re not satisfied and wish to cancel service for any reason there are no contracts to keep… simply discontinue service and we will automatically suspend your service at the end of the service month. No questions asked.

  2. Demonstrated respect, always!

    It’s very important to be respected for what you do…

    FW will treat you and your business with the respect we treat our own business and consultants. It’s not enough to only say we respect your business but to validate our claim through action.

  3. Clear access to communication!

    We answer your questions at your convenience not at ours.

    You can contact our offices at 1-646-881-4606 8am-8pm 7 days EST
    Or send us an e-mail at helpdesk@fundingwindow.com and receive a response within 24 hours.

  4. Clear understanding of deliverables!

    We will offer easy-to-understand packages and provide you with clear subscription statements.

    Our packages are designed to be straightforward. A call or visit to our website makes it easy to find a package that’s right for you. We aim for the same clarity with our subscription statements.

  5. Swift problem solving

    We will quickly address any issue you experience.

    We will never leave you waiting for a phone call or email. For most requests, we respond within hours and in all cases, no more than 24 hours. We will always put your account in the hands of a consultant that can resolve the issue quickly and cheerfully.

    Every FundingWindow.com consultant is dedicated to meeting the commitments above and to exceeding your expectations. We work very hard to serve our members and listen carefully to your feedback.

  6. Immediate Technology Updates

    Technology is ever changing! FundingWindow.com promises to provide up-to-date information and best practices regarding your Funding Window account. The FW team has weekly tutorials so we can teach each other new tactics and strategies that help improve our private money contacts and proprietary databases.

  7. We Eat our Own Dog Food!

    We use FundingWindow.com in—house to finance our own internal businesses and real estate acquisitions. All of our business associates, friends and family utilize fundingwindow.com to facilitate their deals too! So, be assured you’re getting the highest level of service possible.

    Finally, a guarantee is something that should not be taken lightly. It would be better to not have a written guarantee than to have one and not follow through. Remember to keep us accountable if ever we were to fall short of your expectations.

— The Funding Window Team

J. Ramses Jr.
Director of Consumer Experience

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